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Serva AI

AI reception for restaurants & cafés

AI receptionist for restaurants and cafés.

Serva AI answers restaurant and café calls, handles menu and hours questions, shares booking links and routes takeout calls to your team. Guests get a clear answer. Your team stays with the room.

Hear Serva in Action Book a Demo

Starting from $299/month

Incoming call

Can you help me find a table for four on Friday?

ServaYou can reserve online. Would you like me to text you the booking link?

  • ReservationsBooking conversations and guest details
  • TakeoutTransferred to your team
  • Menu and hoursMaintained by your restaurant
  • ReviewsWhen your profile is connected

Hear Serva in Action

Hear a booking, start to finish.

Listen as a guest asks about the evening, is recognised and moves through a reservation conversation. Press play when you are ready.

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0:000:27
Read the full transcript
  1. Caller: Hey, what time do you guys close tonight?
  2. Serva: We’re open until 3 AM tonight.
  3. Caller: Do you have a DJ?
  4. Serva: Yes, the DJ starts at 9.
  5. Caller: Okay, can I make a reservation for six people at 10?
  6. Serva: Absolutely. I have your number ending in 4177. Is this still Gabriel?
  7. Caller: Yeah.
  8. Serva: Perfect. I have 10 PM available for six. Want me to book it?
  9. Caller: Yes.
  10. Serva: Done. You’re booked for six at 10 PM. I’ll send the confirmation to your phone.

Built for hospitality.

From independent restaurants and cafés to busy nightlife venues, Serva is built around the way hospitality businesses actually operate.

  • Classic Café & LoungeVaughan, Ontario
  • Maison 28
  • Ember Kitchen
  • Sorella
  • The Oak Room
  • Via Mare
  • North & Vine
  • Casa Verde
  • Harbour Social

What Serva does

Not just a phone answered. A guest conversation, connected.

Configured for your restaurant or café, not a one-size-fits-all script. Your menu, hours, links and staff handoff preferences make it yours.

01

On the line

Your calls answered, in a voice that sounds like a host.

Serva answers restaurant calls 24/7 and holds a natural conversation. It handles interruptions the way a person would, and speaks in the voice you choose.

  • Answers restaurant calls 24/7
  • Natural conversations
  • Handles interruptions
  • Multiple AI voices
  • Background restaurant ambience

Live conversation

Are you open late tonight?

Yes, I can read you tonight’s hours.

Actually, and the patio?

Of course. Let me answer that instead.

02

Your restaurant, specifically

It knows your room, your menu and your hours.

Restaurant-specific knowledge means guests hear your answers: location, hours, menu and pricing, customised for each restaurant and, where needed, each location.

  • Restaurant-specific knowledge
  • Hours and location questions
  • Menu questions
  • Restaurant-specific customization
  • Multi-location support

Restaurant knowledge

  • HoursSet by your restaurant
  • LocationPer location
  • MenuRegular prices
  • Happy HourSeparate prices
  • EntertainmentYour schedule
03

When guests need more

Reservations, takeout and people, routed properly.

Reservation conversations, takeout requests and returning guests are part of the hospitality experience. Takeout and order calls can be routed to staff, and a guest who wants a person is transferred or logged for a callback.

  • Reservation handling
  • Guest recognition
  • Takeout and order routing
  • Call transfers
  • Callback requests
  • SMS follow-up

Routing

  • Reservation questionHandled per your setup
  • Takeout callTransferred to staff
  • Link requestedTexted after permission
  • Wants a personTransfer or callback
04

Afterwards

A clear record of every conversation.

Review call transcripts and, where recording is enabled, recordings. Manage Google reviews with AI assistance from your restaurant dashboard.

  • Call recordings and transcripts
  • Google review management

Call record

Caller Do you have Happy Hour?

Serva Yes. Here are the hours.

Transcript saved. Recording where enabled. Callback requests listed for staff.

How Serva handles restaurant calls

From first ring to follow-up, nothing is left hanging.

  1. 1

    A guest calls

    The line rings and Serva picks up, greets the guest and listens.

  2. 2

    Serva answers

    Hours, location, menu and prices come from what your restaurant maintains.

  3. 3

    The right route

    Takeout goes to staff, reservation questions follow your setup, and anyone who wants a person is transferred or logged.

  4. 4

    Follow-up

    Configured follow-up texts and, with permission, link texts go out to help guests take the next step.

  5. 5

    You see it

    Transcripts, callback requests and, where enabled, recordings are in your dashboard.

Restaurant dashboard

One calm place to see every call.

Maintain your menu and hours, review call history and transcripts, and work through callback requests. The dashboard is separate from this site and opens with your login.

  • Call history with transcripts
  • Callback requests for staff
  • Menu, price and hours management
Login to your dashboard
Call history
  • Menu questionAnsweredRegular and Happy Hour prices read separately
  • Reservation inquiryLink offeredSent only with guest permission
  • Takeout requestTransferredConnected to staff
  • Needs a personCallbackRequest waiting for follow-up

The restaurant technology ecosystem

Your restaurant’s technology ecosystem.

Reservations, restaurant systems, reviews and ordering—the tools at the heart of modern hospitality.

Reservations

The booking platforms behind table availability, reservations and guest profiles.

  • Table availability
  • Reservation management
  • Guest profiles
  • Booking details
  • OpenTable
  • SevenRooms
  • Resy
  • Yelp Guest Manager

POS / Restaurant Systems

The systems that keep menus, orders and the everyday details of service organised.

  • Menus
  • Item availability
  • Pricing
  • Takeout orders
  • Order creation
  • Order modifications
  • Customer information
  • Order status
  • Restaurant and location information
  • Silverware
  • Square
  • Toast
  • TouchBistro
  • Lightspeed
  • Clover
  • Oracle MICROS
  • NCR Aloha
  • SpotOn
  • Lavu

Reviews and guest engagement

Your restaurant’s online reputation and guest feedback, alongside the rest of your service.

  • Review monitoring
  • AI-assisted response drafting
  • Restaurant oversight
  • Google Business Profile

Online ordering and delivery

The ordering and delivery tools guests use beyond the dining room.

  • Restaurant online ordering systems
  • Delivery and order-management platforms
  • Online ordering systems
  • Delivery platforms

Restaurant operations

The wider hospitality ecosystem that supports your team and your locations.

  • Additional hospitality technology
  • Additional hospitality technology

Classic Café & Lounge, Vaughan, Ontario

Built inside a real restaurant.

During a busy service, staff cannot always stop what they are doing to answer the phone. Serva has been used at Classic to take incoming guest calls and common questions, so the team can stay with the guests in the room.

Restaurant-specific knowledge, thoughtful staff handoffs and a clear record of guest conversations, built around the needs of a working front-of-house team.

Classic’s implementation

  • Answering incoming calls
  • Restaurant-specific knowledge
  • Hours and location questions
  • Menu questions
  • Happy Hour questions
  • Entertainment and DJ questions
  • Reservation questions
  • Takeout call transfers
  • Callback requests
  • Texted links, sent with the guest’s consent
  • Transcripts and optional call recordings

From the restaurant floor

A phone that rings through dinner service is a phone that pulls someone away from a table. Serva was shaped by that problem, inside Classic.

More room for good service.

A warm welcome starts before a guest reaches your door.

Guest experience

Let your team focus on the room while Serva handles the phone.

Front-of-house

Restaurant questions deserve clear answers, not a phone menu.

Natural conversation

Keep guest questions, staff handoffs and follow-ups working together.

Connected service

Pricing

Starting from $299/month

Simple starting pricing. Final pricing depends on your restaurant or café’s needs and features. Book a demo to discuss the setup that fits your business.

Book a Demo

FAQ

Straight answers.

Does Serva take reservations?

Serva handles reservation conversations and helps guests follow your restaurant’s booking process, including sharing reservation links.

Can it take takeout orders?

Serva handles takeout questions and routes order calls to your team. Your restaurant controls the call workflow.

Will it text guests without asking?

It depends on the kind of text. A link texted during a call, such as a booking page, is sent only after the guest gives permission. Post-call follow-up texts are a configurable setting that your restaurant chooses and controls.

What does Serva know about my restaurant?

What you tell it: your menu, regular and Happy Hour prices, hours and policies. You maintain that in your dashboard, and your website menu can be synced in.

What if a guest needs a person?

Serva can transfer the call or capture a callback request. Your team sees it in the dashboard with the call transcript.

How much does it cost?

Starting from $299/month. Final pricing depends on your restaurant or café’s needs and features. Book a demo to discuss the right setup.

Can Serva be configured for my restaurant or café?

Yes. Serva is configured around your business, including how calls, reservations, takeout requests, callbacks and transfers are handled.

Which platforms are in the Serva ecosystem?

Reservations, POS and restaurant systems, reviews and online ordering. The ecosystem includes OpenTable, SevenRooms, Resy, Yelp Guest Manager, Silverware, Square, Toast, TouchBistro, Lightspeed, Clover, Oracle MICROS, NCR Aloha, SpotOn, Lavu and Google Business Profile.

How does caller recognition work?

Returning guest details help make conversations more personal. Your restaurant controls the guest information Serva uses.

Let us show you Serva at your front door.

Tell us about your restaurant or café and we will arrange a walkthrough.

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